Senior Customer Success Manager

Join Brandwatch as a Senior Customer Success Manager, where you will be responsible for managing and growing a portfolio of accounts across various industries. Your role will involve building and maintaining relationships with key stakeholders, driving product adoption, and identifying opportunities for expansion. You will also manage account renewals, facilitate the development of a customer community, and serve as a trusted advisor to Brandwatch customers. Benefits include medical, dental, vision, life and disability insurance, a 401(k) with company match, and a casual work environment with amazing co-workers.

• Gérer et développer un portefeuille de comptes clients, en établissant des relations solides et en identifiant des opportunités de vente.
• Articuler la valeur des solutions Brandwatch, inspirer les clients et vendre l'avenir de l'entreprise.
• Collaborer avec les responsables de compte pour les renouvellements de contrats, les revues commerciales trimestrielles et les initiatives de vente incitative.

• Proven track record of developing and executing strategic account plans
• Proven ability to develop executive champions at a strategic level
• Drive to work autonomously and proactively
• 2+ years relevant work experience in a customer facing role
• Excellent customer facing presentation, written, and oral communication skills
• Advanced understanding of social media networks and social monitoring tools
• The ability to multi-task and troubleshoot under pressure
• Familiarity working with global customers across multiple teams and regions
• An ability to be astute, strategic, intelligent, and insightful
• Experience in developing and executing on Success Plans in collaboration with customers
• Experience working with (or for) a social media monitoring provider
• Demonstrable knowledge of marketing principles and best practices
• Familiarity with Boolean logic and data analytics
• Experience working with CRM and/or ticketing systems, such as Planhat, Gainsight, Salesforce, Zendesk, Zuora, and JIRA