People Operations Manager

Join Heirloom as a People Operations Manager, where you will have the opportunity to scale our people operations across the full employee lifecycle, compliance, culture, and internal communications. You will own HR systems and processes, ensure compliance with employment laws, manage onboarding and offboarding, support performance management cycles, and serve as the first point of contact for employee questions and conflicts. Additionally, you will design and run engagement and culture initiatives, manage company-wide communications, define people ops metrics, and support vendor and tooling contracts. The ideal candidate will have at least seven years of progressive HR experience, familiarity with modern HR tools, strong communication skills, and a genuine interest in Heirloom's mission.

• Own HR systems and processes, including HRIS administration, payroll coordination, and benefits administration.
• Ensure full compliance with federal and state employment law, owning required policies, postings, audits, and the employee handbook.
• Design and run engagement and culture initiatives, and coach managers through people issues.

• We are looking for an individual with at least seven years of progressive human resources experience, including HRIS management, employee lifecycle management (including immigration support), compliance, and payroll and benefits administration
• 7+ years of progressive HR experience, including HRIS management, payroll and benefits administration, compliance, and employee lifecycle management (including immigration support)
• Familiarity with modern HR tools and a willingness to use AI and automation to increase efficiency and accuracy
• Sound judgment and discretion in handling sensitive, confidential, or high-stakes employee situations
• Genuine interest in Heirloom's mission and comfort with the pace and resourcefulness required at an early-stage company
• Strong written and verbal communication skills, with comfort drafting company-wide messaging on sensitive topics
• A track record of building HR processes and systems from scratch, not just maintaining what already exists
• You don’t have to have every listed requirement and skill to be a great fit. If you are passionate about this opportunity and think you have the skills to succeed, please apply!
• Comfort operating with ambiguity and wearing multiple hats, as this role may extend beyond core HR into broader generalist operations
• A bias toward action — you identify what's broken, propose a fix, and drive it to completion without needing detailed direction