IT Support Engineer (2nd Line)

Join our team as a 2nd Line IT Support Engineer. In this role, you will manage day-to-day service desk operations, support our cloud infrastructure, and enforce robust security controls across our Microsoft 365 and Azure environments. You will also assist with security posture management, deliver end-user software training, and provide on-site technical support. Benefits include 25 days paid holiday, health insurance, a learning and development budget, and flexible working.

• Gérer les opérations quotidiennes du service d'assistance et résoudre les problèmes de support technique de 1er, 2ème et 3ème niveau.
• Administrer la sécurité de Microsoft 365 et d'Azure, y compris la gestion des utilisateurs, les politiques d'accès conditionnel et les contrôles d'accès basés sur les rôles.
• Assister le responsable informatique et de la sécurité de l'information dans la gestion de la posture de sécurité, la surveillance des alertes de sécurité et le respect des audits.

• Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency)
• Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards
• Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable