“Cyber” Customer Success Manager

Join our team as a Cyber Customer Success Manager, where you will be responsible for onboarding new customers, providing support for our cyber tools, promoting sales, and contributing to project management. You will play a key role in establishing strong connections with our customers in the German and Austrian markets.

• Manage the onboarding process for new customers, ensuring a seamless experience, either through bulk or 1:1 onboardings depending on the customer’s size.
• Contribute to Stoïk customer retention rate by delivering the cyber prevention service promised by our Sales team and identifying cross-selling opportunities.
• Contribute to improve the onboarding process in order to increase and scale the implementation rate of our cyber tools. Provide actionable insights and recommendations to the Product team.