Collections Executive - German Speaking

Join YouLend, an award-winning fintech company, as a Collections Executive. In this role, you will be the primary point of contact for our German portfolio and the UK sector, ensuring timely payments while maintaining positive relationships with merchants. You will handle case management of high-value accounts in arrears, negotiate solutions, and accurately input data across multiple systems. Strong communication skills in German and English, active listening, persuasive negotiation, and financial literacy are essential. Previous collections or account management experience is desirable. Enjoy a comprehensive benefits package and a motivating work environment.

• Verantwortlich für das Management von Inkasso- und Rückforderungsfällen, insbesondere für hochverzinsliche Konten.
• Aufbau und Pflege positiver Beziehungen zu unseren Händlern, um ihre Umstände zu validieren und eine positive Lösung zu finden.
• Verhandlung, Implementierung und Ausführung positiver Lösungen unter Berücksichtigung der Umstände der Händler.