Team Lead Growth (up-sell and cross-sell) - Paris

Join Shine, a leading European fintech unicorn, as a Team Lead Growth (upsell and cross-sell) in Paris. In this hands-on leadership role, you will own the people, performance, and commercial strategy behind upselling and cross-selling. You will lead and build the Customer Growth team, own upsell and cross-sell revenue, run the performance engine, coach relentlessly, build the right commercial infrastructure, own forecasting and reporting, and stay a player-coach. You should have at least two years of experience managing sellers, account managers, or CSMs in a high-volume, phone-first environment.

• Lead and build the Customer Growth team, overseeing the full team lifecycle and setting a high performance culture.
• Take responsibility for the team’s commercial performance across the existing customer base, identifying new customer segments and building pipelines.
• Own the daily operating rhythm and the KPIs behind it, ensuring the team is meeting its targets and continuously improving performance.