FIT Reservation Manager at RateHawk — Kazakhstan

About The Role

FIT Reservation Manager

> RateHawk · Kazakhstan (Remote) · — · Posted 2026-08-03

**Workplace:** remote

**Department:** Customer Operations

Description

At **RateHawk**, part of the fast-growing Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners.

We're looking for an experienced **FIT Reservation Manager** to handle end-to-end booking requests—from hotels and transportation to custom excursions worldwide—for both individual travelers and groups. This role requires exceptional communication skills, strong negotiation abilities with suppliers, and a dedication to high-quality service.

Requirements

What You'll Do

**Partner Engagement:** Serve as a main point of contact for B2B partners, handling requests for hotels, alternative accommodation, transportation, and custom excursions worldwide (for both FIT and group bookings).
**Commercial Offer Creation:** Build tailored, competitive commercial proposals based on client needs and specifications.
**Sourcing & Booking:** Research, curate, and book accommodation options and additional travel services across global markets.
**Supplier Negotiations:** Direct negotiation of rates, cancellation terms, booking conditions, and payment terms with direct hotel contacts and global suppliers.
**End-to-End Support:** Provide full operational support to partners for the entire life cycle of a booking (modifications, cancellations, relocations, and special requests).
**Tone of Voice:** Ensure every interaction reflects RateHawk’s standards: friendly, confident, accurate, and detail-oriented.

What We're Looking For

**Industry Background:** Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators.
**Language Proficiency:** Upper-Intermediate (B2+) level English and Russian.
**Strong Communication:** Excellent spoken and written correspondence skills with an ability to connect with diverse partners and suppliers.
**Thrives Under Pressure:** Highly responsible, attentive to details, resilient, and capable of managing heavy workloads efficiently.
**Problem-Solving Mindset:** Proactive approach to resolving complex booking scenarios and partner inquiries smoothly.

Benefits

What We Offer

**Remote Work:** Work from the comfort of your home!
**Competitive Compensation:** Base salary + bonus.
**Dynamic Team:** Be part of a young, ambitious, and energetic global team.
**Growth Opportunities:** Tackle complex, high-volume tasks that will continuously elevate your professional skills.
**Learning & Development:** Continuous support through internal training programs, seminars, and conferences.
**Perks:** Corporate discounts on hotels and travel services worldwide.

The Process

**Meeting with HR:** A friendly chat with our talent team.
**One-minute Internet Speed Test:** Just to make sure your home setup is remote-ready.
**Meeting with the Hiring Manager:** A deeper conversation about your background and the role.
**Interview Results!**

Learn more about our data protection practices in our [Privacy Policy](https://emergingtravel.notion.site/recruitment-privacy-notice).

If this sounds like the perfect fit for you, we’d love to hear from you!
**Apply now and let’s create amazing travel experiences together!**