Senior Virtual Assistant

We have an exciting Cebu-based opportunity available for a Senior Virtual Assistant to work on day shifts. Work from home or the office – you choose!
When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic,

bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers and technicians.
• Coordinate, schedule, and reschedule service jobs and technician calendars.
• Communicate with customers, electricians, subcontractors, and internal teams.
• Raise, update, and close jobs, variations, purchase orders, and invoices.
• Prepare jobs for invoicing and process invoices.
• Maintain service records, preventive maintenance documentation, and spreadsheets.
• Manage subcontractor licensing, insurance, and technician/contractor inductions.
• Follow company policies, procedures, and Health & Safety requirements.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.
• Support the Customer Care Team Manager in ensuring smooth daily operations.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Qualifications

• 2+ years of experience in a similar scheduling, maintenance coordination, or service coordination role.
• Experience in project management or service industry coordination.
• Excellent verbal and written communication skills.
• Highly organised, reliable, proactive, and detail-oriented.
• Adaptable with good commercial awareness.
• Proficient in MS Office Suite and SimPRO or similar scheduling/job management software.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.