Head of Operations

What You Can Expect:

1. Operational Strategy & Leadership

• Developandimplementoperationalstrategiesalignedwiththecompany'soverallbusiness objectives.
• Leadandmanagethewarehousing,distribution,andlogisticsteamstoensuretheefficient operation of all facilities.
• Ensurecompliancewithcompanypolicies,safetystandards,andregulatoryrequirements.

2.WarehouseandDistributionManagement:

• Overseetheday-to-dayoperations ofthewarehousingfacilities,ensuringoptimalspaceutilization and efficient inventory management.
• ImplementandmonitorwarehouseanddistributionKPIssuchasproductivity,accuracy,order fulfillment rates, and on-time delivery.
• Planandmanageresourcestohandleseasonaldemand,newclientonboarding,andanyexpansion ofservices.
• Ensureaccurateinventorycontrolprocessesandsystemsareinplace,minimizingstock discrepancies and shrinkage.
• Developefficientinboundandoutboundprocessestooptimizereceiving,storage,anddispatch.
• Sourcevendorsandreviewtheirperformanceandbenchmarkingtheratestoensureweare competitive in the market

3.ProcessImprovement&Automation:

• Identifyandimplementprocessimprovementstodriveoperationalefficiency,reducecosts,and improve service quality.
• Leveragetechnologyandautomationsolutionstooptimizewarehousingandlogisticsoperations.
• Leadcontinuousimprovementinitiatives,suchasLeanorSixSigmaprojects,toenhance operational performance.

4.Customer Satisfaction:

• Ensurethatcustomerordersareprocessedanddeliveredontimewithhighaccuracyandquality.
• Work closely with the sales and relevant teams to address customer needs to ensure that warehousingservicesaremeetingcustomerneeds andresolvepro-activelyanyoperationalissues.
• Monitorkeyperformanceindicators(KPIs)relatedtoservicelevelsandmakeadjustmentsto operations as needed.
• Actastheprimarycontactformajorclientsinrelationtooperationalissues,ensuringahighlevelof customersatisfaction.
• Coordinatewithotherdepartmentssuchasfinance,HR,andITtoensureseamlesssupportof operational activities

5.TeamLeadership&Development:

• Lead,mentor,anddevelopthe operationsteam,fosteringacultureofcollaboration,accountability, and high performance.
• Provideregulartraininganddevelopmentopportunitiestoensuretheteamisup-to-datewith industry best practices and technology.
• Manageperformancereviews,successionplanning,andworkforceplanningfortheoperations team.

6.Budgeting&FinancialManagement:

• Developandmanagetheoperationsbudget,ensuringcostcontrolwhilemeetingservicelevel agreements.
• Monitoroperationalexpensesandimplementstrategiestoreducecostswithoutcompromising service quality.
• Collaboratewiththefinancedepartmenttoforecastfutureoperationalcostsandrevenue contributions from the operations team.

7.Compliance&Safety:

• Ensurecompliancewithallsafety,legal,andregulatorystandards,includingOSHA,health,and environmental standards.
• Promoteacultureofsafetywithintheteam,ensuringallstaffaretrainedonbestpractices and adhering to warehousing policies and procedures, including product handling and storage regulations.
• Maintainasafeworkingenvironmentbyenforcingsafetyprotocols,conductingregularaudits,and ensuring staff are trained on safety procedures

8.Integration of Operational Objectives with Project Management

• Accountable for overseeing and managing all aspects of multiple project workflows, ensuring timely and successful completion aligned with operational implementation plans.
• Establishment of comprehensive project plans, defined tasks, resource allocation, and clear ownership to ensure all milestones are delivered on schedule for multiple projects

9.Project Implementation

• Plan and execute new warehouse setups, system integration or operational transitions and, designing efficient warehouse processes.
• Collaborate with stakeholders to ensure alignment and endorsement of project and operational activities.
• Recruit and train staff, ensuring compliance, and supporting operations during go-live.
• Post implementation, the focus shift to monitoring performance, ensuring smooth handover, and driving continuous improvement

What You Bring:

Qualifications:

• Strongleadershipandteammanagementskillswiththeabilitytodriveperformanceandfoster collaboration.
• Abilitytodevelopandexecuteoperationalstrategiesthatalignwithbusinessobjectives.
• Expertiseinidentifyingoperationalinefficienciesandimplementingcontinuousimprovement methodologies.
• Familiaritywithwarehousemanagementsystems(WMS),enterpriseresourceplanning(ERP),and other logistics-related software.
• Excellentverbalandwrittencommunicationskillsforbothinternalteamsandexternal stakeholders. Acustomer-firstmindset,ensuringwarehousingoperationsmeetorexceedclientexpectations
• Stronganalyticalandproblem-solvingabilities,withatrack recordofresolvingcomplexoperational challenges.
• Minimumof8-10yearsofexperienceinwarehousing, distribution,logistics,orsupplychain management, with at least 5 years in a leadership or management role.
• Proventrackrecordofsuccessfullymanaginglarge-scalewarehousingoperations.
• Experiencewithimplementingprocessimprovements,automation,ortechnologysolutionsina warehousing environment
• CertificationsinLean,SixSigma,orSupplyChain(e.g.,APICS,CSCP)arehighlydesirable.
• Bachelor’sdegreeinsupplychainmanagement,OperationsManagement,BusinessAdministration orarelated field