Fleet Aftersales Manager

DescriptionOur family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as a Fleet Aftersales Manager with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

BENEFITS WE OFFER:

VERY COMPETETIVE PAY!
Generous Personal Time Off Plan (PTO)+ Holidays
Medical, Dental, Prescription & Vision Coverage
Health Savings Account (HSA) with Employer Contribution
Flexible Spending Account (FSA)
401(k) Savings Plan+ Employer Match
Employer Paid Basic Term Life and AD&D Coverage
Employer Paid Long Term Disability Insurance
Short Term Disability Available with Employer Contribution
Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
Company Paid Training Employee Assistance Program
Company Discounts

Position Summary:

The Fleet Aftersales Manager is responsible for ensuring that all departments at Rihm Kenworth provide the highest quality support and service to fleet customers after the sale of new trucks. This role involves working closely with Rihm fleets, acting as liaison between them and various Rihm departments including Truck Sales, Parts, Service, Leasing, and Accounting, as well as other Kenworth dealer members' fleet customers which are part of the Kenworth Concierge Program. The Fleet Aftersales Manager will attend enterprise meetings and provide national fleet assistance by leveraging dealer network contacts.

Essential Position Functions & Responsibilities:

Primary Liaison Role:

Serve as the primary liaison between fleet customers and Rihm Kenworth departments to ensure seamless aftersales support.

Coordination with OEM Representatives:

Coordinate with OEM representatives to expedite parts and repairs as needed, ensuring quick and efficient service delivery.

Customer Support:

Support fleet customers within and outside the dedicated Kenworth Concierge group by leveraging dealer network contacts.
Address and manage support requests from Parts, Service, Truck Sales, and Leasing departments.

Training & Demonstration:

Demonstrate and train customers on programs and service tools to enhance their understanding and usage of available resources.

Customer Representation:

Represent Rihm Kenworth effectively during on-site customer visits, meetings, and industry events to maintain strong relationships and promote the brand

Expert Knowledge Provision:

Provide expert knowledge on Kenworth Remote Diagnostics (TruckTech+) & DECISIVand offer education and support to Rihm team members and customers.

Subscription Management:

Engage proactively with customers to sell and renew TruckTech+ subscriptions, ensuring continuous service engagement.

Monitoring & Recommendation:

Monitor the TruckTech+ map and dashboard for units in the Area of Responsibility (A.O.R) requiring service and contact fleets to recommend service locations or mobile trucks.

Enterprise Meeting Participation:

Participate in enterprise meetings and contribute to strategic discussions regarding fleet aftersales support, ensuring alignment with organizational goals.

Customer Relationship Management:

Build and maintain strong relationships with fleet customers to understand their needs and provide tailored service solutions.
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