Patient Service Coordinator

DescriptionJob purpose: The Patient Service Coordinator will greet and welcome patients as they enter the office, be responsible for keeping the lobby and front desk areas clean and tidy, and perform other clerical tasks as required. The Patient Service Coordinator will work independently to verify insurance on all patients via phone, email, and/or fax as applicable. The Patient Service Coordinator must be coachable to perform tasks assigned to them.

Duties and responsibilities

Welcoming patients and updating their information in the dental software(s)
Confirming appointments
Registering new patients according to established office protocols
Verifying insurance
Assisting patients to complete all necessary forms and documentation
Answering and managing incoming calls
Responding and complying to requests for information
Preparing documentation for upcoming appointments
Checking daily appointment schedules and filling gaps to ensure positive production
Monitoring and replying to e-mails and voicemails
Maintaining a professional reception area
Safeguarding patient privacy and confidentiality
Maintaining OSHA and HIPPA Compliance
Perform all other duties as assigned

Qualifications

Education: High School degree or equivalent required
Experience: Exceptional written and verbal communication skills required

Working conditions
Dental practices run at a fast pace and office assistants will be required to keep up with the flow of
doctors and patients.

Physical requirements
Patient Service Coordinator's will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager