Animal Welfare Manager

Description
Oversees staff, volunteer, and community service programs in the adoption center. Ensures the highest level of customer service for animal and clients in accordance with the AHS mission, goals and management philosophy. Oversees adoption counseling, staffing, and visitations between customers and animals. Oversees daily humane care and treatment of animals and is responsible for animals’ health and well-being in the adoption center. Ensures the upkeep, safety, and cleanliness of animal enclosures, public areas, and workspaces. Responsible for stocking and ensuring quantity and quality of shop inventory and shelter supplies.

Duties and Responsibilities Personnel

Promotes a culture of teamwork, positivity, compassion, and performance excellence
Administers personnel-related tasks, including new hires, terminations, leave requests, performance management and employee development for the Animal Welfare Specialists
Performs periodic and annual evaluations in accordance with AHS policies
Assures that employees, volunteers and community service are complying with operational policies
Oversees daily staff activities in animal care and customer service for the campus

Administration

Adheres to the departmental and organizational financial goals
Manages supply inventory to include ordering, receiving and distribution
Oversees record keeping and accuracy as it pertains to ordering and receiving, adoption paperwork, receipts, cash reconciliations and deposits, and animal records
Handles agency funds according to protocol and reports cash discrepancies promptly
Performs/ensures Bank deposits
Ensures ethical stewardship of donated goods and resources
Attends managerial meetings and events as needed
Ensures and may facilitate training of staff, volunteers and community service

Program Support

Ensures the highest level of customer service to clients and visitors
Ensures adherence to adoption policies and guidelines
Ensures staff and volunteers counsel customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices
Trains staff to solicit for donations and encourages purchase of pet supplies
Oversees the physical wellbeing, cleaning, exercise, and daily emotional enrichment of animals available for adoption
Oversees the maintenance of animal care records, proper feeding, medicating, and ensures animals receive timely attention from a veterinarian as needed
Ensures humane animal handling according to established safety policies and procedures
Oversees adherence to AHS cleaning, disease control, and quarantine protocols
Ensures the upkeep, safety, and sanitation of animal enclosures, public areas, workspaces, and equipment
Enforces safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
Collaborates with other departments to accomplish departmental and organizational goals
Other duties as asigned

Qualifications

High school diploma or GED equivalent
Preferred two to three years’ experience in a supervisory capacity
Preferred one-year animal handling experience
Preferred knowledge of animal diseases, medications and treatment protocols
Preferred knowledge of animal behavior and ability to read animal body language
One year of previous customer service experience in an office or retail business setting
Computer literate in a Windows environment
Ability to utilize effective problem solving/decision making skills
Ability to communicate effectively, both orally and in writing
Excellent interpersonal skills
Desire and ability to work with animals
Willingness to travel and provide program support to other AHS locations and departments
Valid GA driver’s license or ability to obtain a valid GA driver’s license and must be insurable by Society’s insurance company
Ability to multi-task and handle a high stress, emotional environment
Willingness to be trained and administer humane euthanasia
Must be able to set aside personal judgement for the betterment of the client and the animals
Must be able to communicate with and work well with a diverse clientele; different races, ethnicities, faiths, sexual orientations, income levels, etc.
Proven ability to exercise sound, independent judgment

Working Conditions

Requires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
Ability to lift, pull or push up to 50 lbs. with reasonable accommodations
Required to follow AHS uniform policy
Works in high noise level areas
Physical efforts require constant bending, stooping and standing
Safety procedures must be adhered to without exception
Exposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditions.
Exposure to animal waste and common allergens