Service Manager

Hyundai Service ManagerHyundai Service Manager

Riverside Metro Auto Group – Riverside, CA
Full-Time

Riverside Metro Auto Group is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department.

We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.

While Hyundai experience is preferred, it is not required. We are willing to train and develop the right individual who demonstrates strong leadership, work ethic, automotive knowledge, and a genuine desire to grow.

This is an excellent opportunity for someone who is ready to take ownership of an operation, develop a team, and make an impact.

The Opportunity

At Riverside Metro Auto Group, we are looking for more than someone to simply manage the day-to-day operation. We want a leader who will take ownership, develop the people around them, identify opportunities, and drive measurable results.

If you are already an experienced Service Manager, we want to hear from you. If you are a strong automotive professional who is ready for the next step in your career, we want to hear from you as well.

Hyundai experience is a plus, but attitude, leadership ability, work ethic, and the desire to grow matter to us. We are prepared to invest in and develop the right person.

If you're ready for an opportunity to grow with Riverside Metro Auto Group, apply today and let's start a conversation.

Riverside Metro Auto Group is an Equal Opportunity Employer.

What You'll Be Responsible For

Lead, coach, and develop Service Advisors, Technicians, and support staff
Drive department performance in labor sales, gross profit, hours per RO, technician productivity, and efficiency
Improve and maintain strong CSI and customer retention
Manage the daily service drive and shop workflow
Establish clear performance expectations and hold the team accountable
Recruit, train, motivate, and retain high-performing employees
Monitor departmental KPIs and implement action plans when opportunities are identified
Ensure compliance with Hyundai warranty policies, procedures, and manufacturer standards
Work closely with the Parts Department and other dealership departments to improve overall Fixed Operations performance
Handle escalated customer concerns professionally and effectively
Maintain a culture focused on teamwork, communication, urgency, accountability, and continuous improvement

QualificationsWhat We're Looking For

We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.

Automotive dealership service experience
Service management or leadership experience preferred
Hyundai experience preferred, but not required
We are willing to train and develop the right person
Strong leadership skills with the ability to coach, motivate, and develop people
Understanding of dealership Fixed Operations KPIs
Strong customer service and problem-solving skills
Excellent communication and organizational skills
A positive, hands-on leadership approach
Desire to learn, grow, and take on greater responsibility
Ability to perform effectively in a fast-paced dealership environment