Last Mile Manager

Last Mile Manager
Role Overview
Own end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management.

Key Responsibilities

SLA & DOT:
Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
Courier Governance:
Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
RTO Management:
Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
Last Mile Control Tower:
Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
Performance Management:
Track courier performance, identify gaps, and drive corrective actions with partners.
Process Improvement:
Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.
Ideal Candidate
3–8 years of experience
in last-mile operations, preferably in e-commerce/D2C/logistics.
Strong experience in
courier partner management and operational problem-solving
.
Data-driven with strong analytical and execution skills.
Comfortable managing high-volume, fast-paced last-mile operations.