Patient Relations Liaison at Chaparral Medical Group

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;Company Overview&lt;br&gt;&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, &lt;/span&gt;&lt;a href=&quot;https://www.globenewswire.com/en/news-release/2022/09/08/2512660/0/en/Technology-Company-Akido-Labs-Launches-New-Medical-Network-Focused-on-Preventive-Care-for-Chronic-Disease.html&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;CMG joined forces with Akido Labs&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We&#39;re building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Position Summary&lt;/span&gt;&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;The Patient Relations Liaison supports the Operations Manager of Patient Relations with strategic growth, community outreach, and marketing initiatives across the organization&#39;s two regions. This includes assisting with patient engagement efforts, community events, patient retention programs, reputation management activities, and initiatives designed to increase patient satisfaction, access to care, and organizational visibility within the communities served.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;The ideal candidate possesses strong interpersonal skills, customer service expertise, conflict resolution abilities, and a passion for enhancing both the patient experience and organizational growth.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Essential Functions&lt;/span&gt;&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assist the Operations Manager of Patient Relations with regional growth and marketing efforts. &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Represent the organization at community outreach events, health fairs, patient engagement activities, and networking opportunities. &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Support initiatives aimed at strengthening the organization&#39;s reputation and patient experience throughout both regions.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assist with gathering patient feedback and testimonials to identify opportunities for service enhancement and brand awareness.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Collaborate with clinic operations teams to improve patient access, communication, and community engagement efforts.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Key Responsibilities&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Support growth initiatives by helping identify opportunities to increase patient engagement, retention, and community awareness. &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assist with planning, coordinating, and attending community outreach events and marketing activities across both regions.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Collaborate with regional leadership to promote services, programs, and organizational initiatives that enhance patient access and visibility.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Support patient communication campaigns, educational initiatives, and patient experience programs designed to strengthen patient relationships.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Help monitor online patient feedback, reviews, and reputation management opportunities, escalating concerns as appropriate.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assist with regulatory audits and documentation reviews related to patient grievances and complaints.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Participate in cross-functional projects focused on patient experience, growth strategies, and operational excellence.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Maintain confidentiality and compliance with HIPAA and organizational privacy requirements.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Required Qualifications&lt;/span&gt;&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;High School Diploma or equivalent required. &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Minimum of two (2) years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements. &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong problem-solving abilities.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Excellent verbal and written communication skills.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ability to handle sensitive and confidential information with professionalism and discretion.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong organizational skills with the ability to manage multiple priorities and deadlines.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Proficiency in Microsoft Office applications and healthcare information systems.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Preferred Qualifications&lt;/span&gt;&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Three (3) or more years of patient relations or healthcare customer service experience. &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience working in a medical group, ambulatory care setting, hospital, or managed care environment.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Knowledge of patient satisfaction metrics and patient experience improvement methodologies.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Bilingual skills preferred.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Physical Requirements:&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;1&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:720,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ability to sit and/or stand for prolonged periods of time.&lt;/span&gt; &lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;1&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:720,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;Ability to move/carry objects up to 20 pounds. &lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;1&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:720,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;Moving from one work site to another as needed. &lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;1&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:720,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;Ability to communicate with others to exchange information &lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;1&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:720,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;Ability to use and/or type on a laptop/keyboard.&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;title&quot;&gt;Hourly pay range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$28&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$34 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Chaparral Medical Group and Akido MSO are an equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.&lt;/p&gt;&lt;/div&gt;