Fixed L1 Technical Support Advisor

Role purpose: To handle technical complaints within the agreed SLA with the business customers. The role is to conduct vendor review meetings to ensure strict compliance to service SLA’s and Operating procedures. The person on the role is expected to visit customer locations, if required. The role is to follow troubleshooting steps and escalation matrix to resolve customer issue and provide end to end troubleshooting support of all Fixed and managed service products like: • Standards corporate services like corporate internet, SIPT, IPVPN, EVPN, • Smart IOT solutions like fleet management, asset tracking, etc, • Security solutions like Anti-DDoS protection (Layer 3 & Layer 7) • Cloud Services like Azure, Amazon, MEEZA • Managed service & one-off products like managed PBX, router, social Wi-Fi, smart meters management (Kahramaa)