PC Technician

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.
Position Title:
PC Technician
Location:
U.S. Attorney’s Office in Raleigh, NC
Position Overview
The PC Technician provides comprehensive IT support services to the United States Attorney’s Office (USAO), Eastern District of North Carolina. This role supports day-to-day operations of IT systems, ensuring reliable performance of hardware, software, and network infrastructure while delivering high-quality customer support to end users.

Key Responsibilities

Provide technical support for desktops, laptops, printers, and peripheral devices
Install, configure, upgrade, and troubleshoot hardware and software systems
Support network operations including routers, switches, and servers
Perform system maintenance, updates, and patch management
Diagnose and resolve recurring technical issues for end users
Assist with system administration and network monitoring activities
Provide user training and guidance on standard applications and systems
Support telecommunications systems, including teleconferencing tools
Maintain and manage file systems, directories, and access permissions
Assist in cybersecurity efforts, including monitoring compliance with security protocols
Support basic web/intranet updates using HTML/XML as needed
Track and manage IT equipment and property records
Coordinate installation, relocation, and inventory of IT assets
Generate reports and assist with data analysis and documentation
Required Qualifications
U.S. Citizenship (required)
High school diploma or equivalent (minimum)
Minimum of 2 years of relevant IT support experience
Strong knowledge of computer hardware, software, and networking fundamentals
Experience troubleshooting Windows-based systems and common applications
Ability to provide professional, customer-focused support
Strong organizational and communication skills

Preferred Qualifications

Experience in a government or legal environment
Familiarity with network administration and cybersecurity practices
Basic scripting or web content management experience
Experience with property or asset management systems

Benefits

Medical/Dental/Vision Benefits Offered
401k
Life Insurance plans
Employee Health and Wellness program
Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Crossroads is committed to providing equal employment opportunities to qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process, participate in an interview, or otherwise participate in the hiring process, please contact [HR/email/phone]. Crossroads will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship, consistent with applicable law.
Equal Opportunity Employer/Veteran/Disabled