Bilingual Customer Service Representative – English/Spanish

Bilingual Customer Service Representative – English/Spanish
Pay:
From $17.00 per hour
Schedule:
Full-time
Experience:
6+ months of customer service experience
Language:
Bilingual English/Spanish required
Work Setting:
In-office training with potential work-from-home opportunity after approximately 90 days
Start Your Career in Customer Service
Are you bilingual in
English and Spanish
and looking for an opportunity to build a professional career?
We are hiring
Bilingual Customer Service Representatives
for an entry-level customer service and collections position.
Previous collections or call center experience is not required.
Paid training, coaching, and ongoing support are provided.
If you have at least
6 months of customer service experience in any industry
, we want to hear from you. Your experience can come from
retail, restaurants, fast food, hospitality, front desk, office administration, customer support, sales, call centers, or other customer-facing roles
.
This is an excellent opportunity for someone looking to transition into an
office, call center, financial services, accounts receivable, or customer service career
.
Why You'll Want to Work Here
Entry-level opportunity:
No previous collections experience required
Paid training:
Learn customer service, collections, account management, compliance, and payment processing
Potential remote work:
After training and consistently meeting performance expectations, you may be eligible to
work from home
, typically after approximately 90 days
Stay onsite if you prefer:
Employees may continue working in the office
Full-time benefits:
Medical, dental, vision, 401(k), and paid time off
Career growth:
Build valuable customer service, call center, financial services, and account management experience
Use your bilingual skills every day:
Assist customers in both English and Spanish
Coaching and support:
Receive ongoing feedback and tools to help you succeed

What You'll Do

As a
Bilingual Customer Service Representative
, you'll speak with customers in both English and Spanish about account balances, payments, and available payment options.
You'll receive training on the company's systems, processes, compliance requirements, and collections procedures.
Your responsibilities will include:
Handle
inbound and outbound customer service calls
in English and Spanish
Assist English- and Spanish-speaking customers with account questions
Explain balances, payments, account information, and available options
Help customers establish
payment arrangements
within approved guidelines
Provide professional, respectful, and solutions-focused customer service
Accurately enter notes and
document customer interactions
in internal computer systems
Respond to customer questions, concerns, disputes, and requests
Navigate multiple computer screens and systems while speaking with customers
Meet established expectations for
customer service, call quality, productivity, and KPIs
Follow company policies and applicable collections and consumer protection regulations, including FDCPA requirements
Protect confidential customer and account information
What We're Looking For
Required
Bilingual in English and Spanish
At least
6 months of customer service experience
Customer service experience may come from
retail, fast food, restaurants, hospitality, call centers, offices, sales, front desk, reception, or other customer-facing environments
Strong verbal communication and listening skills
Comfortable speaking with customers over the phone
Professional, friendly, and respectful communication style
Comfortable using computers and learning new software
Ability to navigate multiple screens while entering information accurately
Good attention to detail and documentation skills
Ability to handle difficult or sensitive customer conversations professionally
Reliable attendance and punctuality
Willingness to learn customer service, collections, accounts receivable, and payment processing procedures
No Collections Experience Required
Previous experience in
collections, accounts receivable, financial services, or a call center
is helpful but
not required
.
We provide paid training for candidates who have strong customer service skills and are ready to learn.
Customer Service Experience Can Come From Anywhere
You do not need previous office or call center experience to qualify.
We encourage applicants with customer service backgrounds such as:
Retail Associate
Cashier
Restaurant Team Member
Server
Fast Food Team Member
Hospitality Associate
Front Desk Representative
Receptionist
Customer Service Representative
Customer Support Representative
Sales Associate
Call Center Representative
Bank Teller
Collections Representative
Accounts Receivable Representative
If you are comfortable working with customers, communicating professionally, using a computer, and learning new skills, this could be a great next step in your career.
Training & Work-From-Home Opportunity
This position begins
in person
so you can receive hands-on training, coaching, and support.
After completing training and consistently meeting established
performance, attendance, call quality, productivity, and KPI expectations
, employees may become eligible for
fully remote/work-from-home status
, typically around 90 days.
Remote work is not guaranteed and is based on successful completion of training and continued performance.
Employees who prefer working onsite may remain in the office.
About the Company
Our client is a professional
accounts receivable management and customer service organization
that helps consumers understand and resolve outstanding account balances.
The company focuses on professional communication, compliance, customer service, and helping consumers identify realistic payment solutions.

Benefits

Full-time employees have access to benefits including:
Medical insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Paid training
On-the-job training
Career development opportunities
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.
Job Type:
Full-time
Pay:
From $17.00 per hour
Experience:
Customer service: 6 months required
Language:
Spanish and English required
Work Location:
In person during training, with potential eligibility for remote work after approximately 90 days and meeting performance requirements