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IT Helpdesk Technician

Traeger Grills · Salt Lake City, United States

Technical Support / HelpdeskImported listingfull-time27 days ago

About The Role

<p><strong><span data-contrast="auto">Welcome to the Traegerhood:</span></strong> <br><span data-contrast="auto"> Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we're fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">What You'll Do:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto"><span class="TextRun SCXW174504447 BCX0" data-contrast="none"><span class="NormalTextRun SCXW174504447 BCX0">Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands-on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly.</span></span><span class="EOP Selected SCXW174504447 BCX0" data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":90,"335559740":264}"> </span></span></p>
<p><strong><span data-contrast="auto">How You'll Help Us Win:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Administer and support end-user devices (Windows and macOS) using </span><strong><span data-contrast="none">Microsoft Intune</span></strong><span data-contrast="none"> and </span><strong><span data-contrast="none">Kandji (IRU)</span></strong><span data-contrast="none"> for enrollment, policy deployment, compliance, and remote management</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Support Microsoft 365 / Azure AD (Entra ID) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Manage and troubleshoot A/V systems in conference rooms and shared spaces, including:</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="○" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769242":[9675],"469777803":"left","469777804":"○","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="none">Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices)</span><span data-ccp-props="{"201341983":0,"335559685":1080,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="○" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769242":[9675],"469777803":"left","469777804":"○","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="none">Setup, testing, and troubleshooting for meetings, town halls, and company events</span><span data-ccp-props="{"201341983":0,"335559685":1080,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="○" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769242":[9675],"469777803":"left","469777804":"○","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="none">Maintaining an inventory of A/V equipment and coordinating repairs/replacements</span><span data-ccp-props="{"201341983":0,"335559685":1080,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding)</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams as needed, with clear documentation</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Support basic networking troubleshooting (Wi-Fi, VPN, printers, conference room connectivity)</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<p> </p>
<p><strong><span data-contrast="auto">What You'll Need To Succeed:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">2+ years of hands-on IT helpdesk / desktop support experience</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Working knowledge of </span><strong><span data-contrast="none">Microsoft 365, Azure/Entra ID</span></strong><span data-contrast="none">, and general Windows/macOS administration</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Experience with MDM tools, ideally </span><strong><span data-contrast="none">Microsoft Intune</span></strong><span data-contrast="none"> and </span><strong><span data-contrast="none">Kandji (IRU)</span></strong><span data-contrast="none">, or comparable platforms (Jamf, Workspace ONE)</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Strong troubleshooting mindset — able to diagnose issues methodically and communicate clearly with non-technical users</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi basics)</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="none">Excellent customer service and communication skills; patient and personable under pressure</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">Ability to lift/move IT and A/V equipment as needed</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<p> </p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"><strong><span data-contrast="auto">Bonus Points if you have this:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="none">Associate's or Bachelor's degree in IT, Computer Science, or related field (not required — equivalent experience is valued)</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="none">Relevant certifications: Microsoft MD-102, CompTIA A+/Network+, or similar</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="none">Experience supporting a hybrid on-prem/cloud environment</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="none">Familiarity with IT ticketing/service management systems</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="none">Basic scripting/automation experience (PowerShell) for repetitive tasks</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":720,"335559739":40,"335559740":264}"> </span></li>
</ul>
<p> </p>
<p><strong><span data-contrast="auto">Why You Will Love Working Here</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Be part of the most disruptive force in outdoor cooking</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Join a true team working towards a common goal</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Culture of risk-taking, innovation, & quality</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">So. Much. Food.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Have an outdoor lover’s paradise in your backyard</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Full medical/dental/vision package to fit your needs</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">401k to help you plan for the future</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Tuition reimbursement</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Individual professional development programs & initiatives to help you grow professionally</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Great discounts on all things Traeger</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Did we mention all the food?</span><span data-ccp-props="{}"> </span></li>
</ul>
<h6><span data-ccp-props="{}"><span data-teams="true">Traeger may use AI tools for resume-screening purposes.</span></span></h6>

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