IT Retail Operations Specialist

The ideal candidate will

• Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
• Act as the first point of contact for retail technology incidents, service requests and operational issues.
• Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
• Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
• Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
• Work closely with internal IT teams and external partners to ensure operational continuity.
• Coordinate and execute testing.
• Deployment activities for new releases, enhancements and projects.
• Analyze recurring incidents and recommend structural improvements.
• Maintain clear operational documentation, knowledge articles and support procedures.
• Support business users during peak trading periods and major rollout activities.
• Contribute to the continuous improvement of retail processes, user experience and operational efficiency.

Applicants should ideally

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• Have a background in IT, Retail Technology, Business Systems or a related field.
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• Have strong interest in retail operations and store technology.
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• Be familiar with POS systems, omnichannel processes and retail business operations.
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• Have knowledge of MS SQL Server/Oracle database, APIs, integrations, scripting (PowerShell, Python) is a plus.
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• Have experience with monitoring, logging and support tooling.
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• Be able to communicate effectively with both technical and non-technical stakeholders.
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• Be highly customer and service oriented.
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• Be proactive, organized and capable of managing multiple priorities.
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• Be willing to occasionally support store activities outside normal business hours.
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• Be fluent in English; additional European languages are a plus.
• Our offer
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• A unique opportunity to work within an international company with a strong brand image, major player and world leader in its category.
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• An employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey.
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• Working on a European level in a dynamic team and have an attractive salary package with various additional benefits.