Office Services

Office Services

Seattle, WA (Onsite)

3+Month (Temp to Hire)

Mon-Fri, 8am- 5pm

The Site Manager is responsible for the daily operations of a small to medium-sized site in a legal office environment while managing a small team. The role oversees contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services. The position requires management experience along with hospitality/customer service and document production experience.

Responsibilities

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• Manage daily operations of a small to medium-sized site and supervise a small team of direct reports.
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• Manage contracted copy, courier, managed print, hospitality, imaging, and mail services.
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• Prioritize multiple and competing priorities while communicating team vision and priorities and maintaining a helpful, positive work culture.
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• Demonstrate working knowledge of products and service offerings and efficiently use existing processes or provide alternatives when needed.
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• Manage production labor and quality control labor percentages established by the company.
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• Improve operational quality through effective implementation and management of service excellence tools.
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• Ensure achievement of Service Level Agreements and work with customers to improve business processes.
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• Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
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• Ensure audit, deadline, standards, and compliance requirements are met.
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• Ensure the site is properly staffed by matching employee skills and equipment with production demands.
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• Motivate employees and recognize accomplishments in a timely manner.
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• Train, cross-train, coach, counsel, direct, and evaluate employees to improve work output and quality.
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• Identify training and performance planning targets and support staff development through Individual Development Plan management.
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• Evaluate team member performance and provide career development and training opportunities.
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• Maintain formal daily contact with the customer and understand client requirements.
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• Identify service delivery gaps and scope creep and adjust process documentation while ensuring financial responsibilities are met.
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• Facilitate resolution of pricing, orders, and invoicing issues by working with the sales department.
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• Create and support required site reporting, customer presentations, and business reviews.
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• Perform other duties as assigned.

Requirements

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• High school diploma or GED required.
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• 3–5 years of work experience in a related field, preferably B2B and/or technical.
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• Previous 2 years of managerial work experience strongly preferred.
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• Previous 3–5 years of customer-facing work experience required.
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• Management experience with hospitality/customer service and document production.
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• Demonstrated high-level knowledge and understanding of technology.
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• Proficient user of Office 360.
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• Strategic thought processing and complex problem-solving skills.
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• Ability to present to a medium-sized group.
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• Professional customer service and technical aptitude.
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• Professional written and verbal communication skills.
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• Ability to interpret, comprehend, and apply complex material, data, and instructions and prepare, provide, and convey diversified information.
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• Ability to work in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.
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• Ability to stand, walk, bend, reach, stretch, climb, or perform similar activities for extended periods.
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• Ability to lift or move items weighing up to 50 lbs.
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• Moderate dexterity with regular application of basic skills, including calculator, keyboard, hand tools, and eye/hand coordination.
• Candidates must be able to lift 50 pounds and stand for extended periods of time.