Delivery Station Customer Service Associate, DSL

• Application deadline: Aug 6, 2026
• At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and
• providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer
• orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are
• building new products and services every day on behalf of our customers.
• As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support
• to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them
• the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we
• put smiles on customer’s faces.
• Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation

• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

• A day in the life
• You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and
• delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs
• to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so
• that our customers get a great experience every time without having to contact Amazon.
• Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our
• customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses
• About the team
• Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service
• team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our
• goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to
• offer expert insights into our customers’ most complex issues.
• Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team
• is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.