Customer Support Specialist (L1)

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission

At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product

Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We're presently expanding our multinational team and seeking a Customer Support Specialist.

Responsibilities

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• Registration of all client requests in the task management service
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• Ask customers targeted questions to quickly understand the root of the problem
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• Provide prompt and accurate feedback to clients
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• Properly escalate unresolved issues to appropriate internal teams
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• Providing advice to clients on using the software
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• Prioritize and manage several open issues at one time
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• Receiving and resolving requests via email
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• Acting as the first line of support for all external delivery integrations
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• Creating new instructions in the knowledge base
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• Maintain jovial relationships with clients