Regional Furniture Sales Support Representative

The Opportunity

The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for Kravet sellers this role ensures a seamless process from quote to delivery.

Key Responsibilities

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• Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates.
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• Enter and manage quotes and orders through multiple systems in a timely, accurate manner.
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• Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers.
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• Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses.
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• Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request.
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• Participate in Furniture Customer Service department meetings and ongoing training.

Decision-Making/Scope/Financial Responsibilities

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• Balance customer satisfaction with company policies and financial interests.
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• Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment.
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• Support financial operations through accurate order entry, billing, and application of discounts.

Abilities/Key Competencies/Skills

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• Strong customer service orientation with clear, professional communication.
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• Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners.
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• Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.).
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• Critical thinking and problem-solving with a focus on efficiency and seller outcomes.
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• High attention to detail, organization, and follow-through.
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• Ability to multi-task and adapt to changing priorities.
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• Collaborative, team-oriented mindset with a positive, professional attitude.
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• Solid organizational and time management skills.
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• Comfort working in a fast-paced, contact center environment with measurable performance goals.
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• Ability to troubleshoot for solutions before escalating.
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• Ability to remain open minded and agile when new business decisions change a process or procedure.