Student Worker - Service Arrival & Customer Property Coordinator

Reports to: Customer Service Manager

About Fluke Health Solutions

• Fluke Health Solutions (FHS) is a leading provider of healthcare technology solutions dedicated to helping customers improve patient safety and healthcare quality around the world.
• Through a portfolio of trusted brands, FHS delivers innovative solutions for biomedical test and measurement, radiation safety, and medical device quality assurance.

About Fluke Biomedical

Fluke Biomedical is a global leader in biomedical test equipment and quality assurance solutions used by healthcare providers, medical device manufacturers, and service organizations worldwide. Our products help ensure medical equipment operates safely and accurately, supporting the delivery of quality patient care.

About RaySafe

RaySafe is a worldwide leader in radiation measurement and quality assurance solutions for diagnostic imaging. Our products help healthcare providers protect both patients and medical professionals by supporting radiation safety and imaging quality.

About the Hovås Site

The RaySafe facility in Hovås, Gothenburg, serves as one of the company's key operational locations. The site houses customer service, service operations, quality functions, production, logistics, engineering, and global support teams. It is also home to the RaySafe Service Center, where customer equipment from around the world is received, serviced, calibrated, repaired, and returned to customers.

Position Summary

We are looking for a student worker to support our Service Operations and Customer Service teams, primarily within the Service Arrival Desk function.

The role focuses on receiving customer-owned equipment arriving for service, ensuring proper registration, traceability, storage, and handover within our service process. The position plays an important role in maintaining efficient service operations while safeguarding customer property and supporting quality requirements.

This role provides excellent insight into international operations, customer service, logistics, quality systems, and service processes within a global medical technology organization.

Primary Responsibilities Service Arrival Desk

• Receive incoming customer service shipments
• Open and inspect incoming cases and packages
• Verify equipment, accessories, and documentation
• Identify incomplete or non-conforming arrivals
• Route exceptions for investigation

Customer Property Handling

• Handle customer property with care and professionalism
• Store customer property according to established procedures
• Maintain traceability of customer equipment and accessories
• Ensure customer information is handled confidentially
• Assist in investigations related to missing or damaged property

Oracle & System Transactions

• Receive RMAs in Oracle
• Verify serial numbers and product information
• Register service orders and service intake activities
• Maintain accurate records in service management systems
• Support order and case administration activities

Service Process Support

• Print and apply service identification labels
• Prepare equipment for laboratory processing
• Coordinate handover of equipment to service technicians
• Support storage and retrieval of customer property
• Assist in service workflow administration

Operational Support

• Support Customer Service and Operations teams as required
• Participate in continuous improvement activities
• Contribute to maintaining a safe, organized, and efficient workplace

Qualifications Required

• Currently enrolled in higher education studies
• Minimum two years of expected remaining studies preferred
• Strong attention to detail
• Good organizational skills
• Comfortable working with computer systems
• Good communication skills in English
• Ability to work independently after training

Preferred

• Experience from logistics, warehouse, retail, administration, or customer service
• Experience working with ERP systems
• Knowledge of Microsoft Office applications
• Interest in technical products and operational processes

Personal Attributes

We are looking for someone who is

• Reliable and trustworthy
• Structured and organized
• Careful when handling customer property
• Team-oriented and collaborative
• Willing to learn new systems and processes
• Comfortable following documented procedures
• Flexible and adaptable to changing priorities

Working Conditions

• Part-time student position
• Based on operational business needs
• Primarily scheduled during standard business hours (08:00-16:30)
• Additional opportunities for holiday and vacation coverage
• No guaranteed minimum number of hours
• Availability will be coordinated with business requirements and student schedules

Key Skills Developed in This Role

• ERP and Oracle system experience
• Service operations
• Customer property management
• Quality and compliance awareness
• Process management
• International business operations
• Customer service fundamentals