Customer Success Manager

Join Eye Security as a Customer Success Manager, where you'll take ownership of a diverse customer portfolio, design and execute success strategies, and drive long-term value. You'll work cross-functionally with various teams, advocate for customers internally, and use data to fuel decisions. Enjoy a culture-first environment, generous time off, flexible working arrangements, and growth opportunities.

• Lead and build relationships with a portfolio of customers, guiding them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value, driving growth for the company.
• Advocate for customers internally, influencing product and service improvements through their feedback, and collaborating with cross-functional teams to deliver seamless customer experiences.
• You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus
• You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations
• You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth
• You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce
• You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value