Janitorial Account Manager

Peak Workforce Solutions (Newbold) is seeking a Janitorial Manager for our client in Mishawaka, IN who is a creative, energetic individual with a "Whatever It Takes" attitude in fulfilling their job duties.
The Janitorial Account Manager is responsible for overseeing all cleaning and maintenance operations within a shopping mall environment. This role ensures high standards of cleanliness, safety, and customer satisfaction while managing janitorial staff, vendor relationships, and client expectations.

Compensation and Benefits:
Salary: $56,000 per year

Benefits:

Competitive base salary
Company laptop and cell phone
Paid vacation/holiday
401K with company match
Health/Dental/Vision Insurance
Employee Assistance Program (EAP)
Employee Discount Program

Management

Oversee daily janitorial operations including interior and exterior cleaning, restrooms, food court areas, and common spaces
Ensure compliance with cleaning schedules and quality standards
Conduct regular inspections to maintain a clean, safe mall environment

Staff Supervision

Recruit, train, schedule, and supervise janitorial team members
Monitor performance and provide coaching, feedback, and disciplinary actions when needed
Ensure proper staffing levels for peak and off-peak hours

Client Relations

Serve as the primary point of contact for mall management and tenants
Address concerns, complaints, and service requests in a timely and professional manner
Maintain strong relationships to ensure customer satisfaction

Quality Control

Implement and maintain cleaning standards and procedures
Perform routine audits and inspections
Ensure use of proper cleaning methods, equipment, and chemicals

Safety & Compliance

Ensure all staff follow OSHA and company safety policies
Maintain proper documentation for safety, incidents, and compliance
Conduct safety training and enforce safe work practices

Budget & Inventory Management

Manage labor costs, supplies, and equipment budgets
Order and maintain inventory of cleaning products and equipment
Identify cost-saving opportunities while maintaining quality

Equipment Management

Coordinate with external vendors for specialized cleaning or maintenance services
Ensure equipment is maintained, repaired, or replaced as needed