Intern - Customer Lifecycle Management

Community Manager Intern

Location

Mumbai

Experience

Freshers

Employment Type

Internship (6months)

About the Role

We are looking for an enthusiastic and people-oriented

Community Manager Intern

• to help us build, manage, and grow our user communities.
• The ideal candidate should enjoy interacting with people, creating engaging conversations, and coming up with creative ways to keep communities active and valuable for users.

Key Responsibilities

• Assist in managing and growing
• WhatsApp communities
• .
• Engage with community members on a daily basis and encourage active participation.
• Plan and execute engaging activities such as polls, quizzes, challenges, discussions, and Q&A sessions.
• Create and share relevant and engaging content within communities.
• Monitor conversations and understand user interests, feedback, and concerns.
• Help onboard new members and ensure they have a smooth community experience.
• Organize online events, sessions, challenges, and other community activities.
• Identify ways to improve engagement, participation, and retention within communities.
• Track basic community metrics such as participation, active members, and engagement.
• Coordinate with internal teams wherever required to address user queries or feedback.

What We're Looking For

• Fresh graduate or currently pursuing a degree in
• Marketing, Communications, Management, Psychology, or a related field
• .
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to interact with different types of users.
• Creative and proactive approach to community engagement.
• Comfortable using
• WhatsApp and social media platforms
• .
• Good understanding of what makes online communities engaging and interactive.
• Strong organizational and coordination skills.
• Ability to work in a fast-paced startup environment.

Good to Have

• Prior internship/project experience in
• Community Management, Social Media, Content, Customer Engagement, or Events
• .
• Experience managing college communities, WhatsApp groups, clubs, or online communities.
• Experience organizing online/offline events or activities.

What You'll Learn

• Hands-on experience in
• WhatsApp community building and management
• .
• Community engagement and user interaction.
• Content and engagement planning.
• Understanding user behaviour and community dynamics.
• Planning and executing community activities and events.
• Measuring and improving community engagement.