Bilingual Customer Service Collections Associate – English/Spanish

Bilingual Customer Service Collections Associate – English/SpanishRemote Option After Training
Pay:
From $17.00/hour
Schedule:
Full-time
Language Requirement:
Bilingual English/Spanish
Why This Role Is Worth a Look
Remote option after training:
Start
in-office
while you ramp up. After training and once you’re consistently meeting performance expectations (
KPIs
), you may transition to
fully remote work
, typically
around 90 days
. Prefer staying onsite? That’s an option too.
Benefits available:
Medical, dental, vision,
401(k)
, and
PTO
Paid training + coaching:
You’ll get the tools, scripts, and support to succeed
Growth potential:
Clear opportunities to develop your skills and move up
Use your bilingual skills:
Communicate with customers in both
English and Spanish
while helping them understand their accounts and available payment options
About the Company
Our client is a professional
accounts receivable management
company focused on delivering results while treating consumers with respect.
We’re hiring a
Bilingual Customer Service Collections Associate
who can communicate confidently in both
English and Spanish
, combine empathy with professionalism, and help customers find realistic payment solutions while following all required compliance standards.

What You'll Do

You’ll support consumers with past-due accounts through a solutions-first, respectful approach.
Handle
inbound and outbound calls
in English and Spanish related to balances, payments, and account questions
Communicate clearly and professionally with both English- and Spanish-speaking customers
Explain account details while following
compliance
and call quality standards
Set up and negotiate
payment arrangements
within approved guidelines
Accurately
document account activity
in internal systems
Respond to questions, disputes, and requests with professionalism and urgency
Meet expectations for
productivity, call quality, and KPIs
Follow all company policies and applicable regulations, including
FDCPA
and related requirements
Maintain confidentiality when handling sensitive customer and account information
What We're Looking For
Required
Bilingual in English and Spanish
Ability to communicate effectively and professionally with customers in both languages
Strong verbal communication skills and a professional phone presence
Customer-first mindset with the ability to be
firm, fair, and respectful
Comfortable using a computer and switching between multiple screens and systems
Detail-oriented with accurate documentation habits
Able to handle sensitive conversations professionally and maintain confidentiality
Reliable attendance and punctuality
Preferred, but Not Required
6+ months of experience in
customer service, call center, collections, accounts receivable, or financial services
Work Environment & Remote Opportunity
This position begins
in person
in a fast-paced call center environment with hands-on training and coaching.
After completing training and consistently meeting established performance expectations and KPIs, you may be eligible to transition to
work from home
, typically around
90 days
.
Employees who prefer to remain onsite may continue working in the office.
Relevant Experience
This opportunity may be a strong fit for candidates with experience as a:
Bilingual Customer Service Representative
Spanish Customer Service Representative
Bilingual Call Center Representative
Collections Representative
Collections Specialist
Accounts Receivable Representative
Customer Service Collections Representative
Bilingual Financial Services Representative
Call Center Agent
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.
Work Location:
In person initially, with potential eligibility for fully remote work after training and meeting performance expectations

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Paid training
Vision insurance