Case Manager I/II/III

DescriptionUnder the direct supervision of the Program Director/Supervisor, the Case Manager provides case management, recovery support, and care coordination services to clients participating in assigned programs. The Case Manager I monitors, documents, and supports client progress, maintains ethical and evidence-based care, and participates in treatment team activities.

Major Tasks, Duties and Responsibilities

Conduct comprehensive substance use screening, care planning, and treatment activities

Contribute to individualized care plans in collaboration with clients and treatment team

Support clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery support

Provide case management services including benefits assistance, housing navigation, vocational support, and community reintegration.

Provide linkage and warm handoffs to community resources, including 12‑Step and other recovery support groups.

Occasionally provides transportation for clients including DPSS appointments and other linkages.

Build collaborative support systems with community employers, agencies, and organizations to assist clients in transitioning into employment.

Develop and maintain partnerships with governmental housing agencies to respond to client housing needs.

Coordinate with medical providers, social services, probation/parole, DCFS, courts, and other community partners.

Facilitate external communication for clients as approved by supervisor and as consented to via Release of Information.

Prepare letters and progress reports for DCFS and other systems including required information for reporting as consented to via Release of Information

May provide evidence-based services (e.g., CBT, MI, DBT, Seeking Safety) to assigned group and/or individual caseload

Develop general knowledge of evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophies

Monitor client progress and maintain accurate and timely treatment records and progress notes (e.g., daily activities, service entries, intake and discharge documentation, etc.)

May perform toxicology testing, take and record vitals as needed, chart relevant information

For Case Managers assigned to residential programs, may make rounds every 30 minutes for 72 hours on withdrawal management clients, document and record withdrawal symptoms.

For Case Managers assigned to residential programs, may observe and document client self- administration of medications.

Ensure compliance with regulatory and accreditation standards, including but not limited to DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, CARF, etc.

Respond to behavioral crises, medical emergencies, suicidal ideation, overdose including administration of anti-overdose medications as needed, or acute intoxication safely, within scope of practice

Report and record any changes observed in client condition or behavior, including unusual incidents. Identify, report, and assist with the management of emergencies.

Participate in safety programming to promote client and staff safety. Maintain health and safety standards of facility.

Attend supervision, clinical meetings, and continuing education to maintain credentials.

Participate in treatment team meetings, case conferences, and program planning.

Contribute to agency quality assurance and improvement initiatives.

Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times.

Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.

Courteously answer phones, appropriately directing calls and taking messages. Facilitate client external communication as approved by supervisor.

Attend meetings and trainings and participate in committees as assigned.

Other duties as assigned.

Case Manager I Competencies and Performance Expectations:

Ability to complete the above major tasks, duties and responsibilities

Ability to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when required

Ability to meet productivity standards as assigned

Ability to build collaborative partnerships with employers, community agencies, and housing providers.

If assigned to the SUD program, the ability to demonstrate familiarity with and practice of 12 core competencies for SUD counselors.

Ability to effectively document within the required note structures (e.g., SOAP, GIRP, etc.)