Night Auditor

DescriptionRESPONSIBILITES:

1. To take accountability for the total hotel operation during the

overnight shift

2. Ensure that all hotel guests receive warm, friendly, professional and

efficient reception and departure service during the overnight shift
consistent to the established standards of the hotel

3. To be fully aware of all hotel reservations procedures, credit policies,

room rates, availability restrictions, confirmation and cancellation
policies

4. To be fully aware of all hotel services and facilities and be able to

promote them whenever possible

5. To ensure that overnight activities ensure the highest levels of safety

and security of hotel guests and employees

6. To be fully aware of and maintain communication with Restaurant

night management regarding closing times and procedures

7. To supervise and direct the activities of other hotel over night staff

members

8. To ensure that all night audit functions are successfully completed as

established by process all hotel accounting functions as set out by the
Financial Controller

9. Be fully conversant and be able to operate all functions of the hotel’s

Property Management System

10. To ensure the professional handling of all late room and cancellation,

no shows

11. To exchange and compile Occupancy Report for the chosen hotels

within the vicinity

12. To have general knowledge of hotel’s operating systems such as Air

Conditioning, Heating, etc and be able to report and describe any
malfunctions to “on call” Engineering Department

13. To be fully aware of and able to operate hotel switchboard, facsimile

and paging system to the established hotel’s standard

14. To maintain communication with the Front Office by recording all

relevant information in the Front Office Log Book

15. To perform handover with AM Front Office Manager/Shift Leader
16. Ensure that all overnight reports are compiled and distributed

accurately and on time

17. To be fully aware of and strictly observe at all times, fire safety,

precaution and evacuation procedures

18. To exhibit sound professional judgment, adhering to established hotel

standards, when accepting any “walk-in” guests

19. To accept other duties that may arise from time to time that will ensure

the continued efficient operation of the Front Desk

20. Ensure that all Front Of House areas are kept clean and tidy creating a

professional impression for all guests and employees

21. To be fully aware and adhere to Health Safety and Fire Procedures

Qualifications1. Strong customer service experience

2. High school/ GED diploma required

3. Hospitality experience preferred