Office Manager

DescriptionFor 50+ years, Eastern Dental has been the go-to for families across every generation. Our team of dentists and specialists bring serious skill and genuine care to every patient, from toddlers to grandparents. If you're someone who actually cares about making people smile (literally), let's talk!

The Office Manager supervises the business aspects of a dental practice such as billing, supplies, patient scheduling, front desk and staff management and assisting patients with billing, insurance, and treatment plans. The day-to-day responsibilities include:

Plan and manage dental business operations to ensure excellent patient support services
Oversee daily office activities and provide direction and guidance to staff as needed
Ensure that patient appointments, cancellations and last-minute adjustments are handled properly
Respond efficiently to patient and doctor needs and inquires
Ensure the delivery of quality dental care to patients
Respond to patient queries and issues and ensure patient satisfaction
Resolve patient issues in accordance with company polies and procedures, healthcare regulations and dental board standards
Organize and present payment schedules with patients
Train, develop and manage staff to meet performance standards
Oversee employee performance evaluations, promotions, terminations, and retention
Oversee staff scheduling as to ensure full coverage
Organize and oversee supply purchases, equipment upgrades and operation expenses
Run and analyze management reports
Maintain patient data according to HIPPA regulations and company policies

Qualifications:

Dental office management experience in multi-specialty and/or multi-doctor Dental office is required
At least 3 years of experience with billing, insurance, scheduling, etc
Strong dental terminology, experience in the dental industry
Denticon experience preferred
Excellent communication skill