General Manager (Jamba Mililani Shopping Center - Mililani, HI)

DescriptionGeneral Manager

Jamba Hawaii
Fresh Dining Concepts

About Us

Fresh Dining Concepts is the leading franchisee of GoTo Foods™, the franchisor of Jamba. In Hawaii, Jamba is more than a smoothie shop—it’s part of the local lifestyle. Our island locations are rooted in community, wellness, and hospitality, and we’re looking for strong, values‑driven leaders to help us continue delivering fresh, high‑quality experiences across the islands.

Position Summary

The Jamba Store Manager is responsible for the overall operation, sales performance, people leadership, and brand execution of a Jamba location in Hawaii. Store Managers typically lead 10–40 team members and ensure the store consistently reflects Jamba’s health‑forward mission, local hospitality, and operational excellence.

Successful candidates demonstrate: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation, while leading with respect for team members and the local community.

Essential Duties & Responsibilities

Include but are not limited to:

Hiring & Staffing

Recruit, interview, hire, and retain team members who align with Jamba’s culture and local island values
Maintain appropriate staffing levels to meet business needs, tourism seasons, and sales fluctuations

Team Development & Training

Train team members on product knowledge, service standards, food safety, policies, and procedures
Provide ongoing coaching, feedback, and development through individual and team training
Counsel and discipline team members as needed in a fair and professional manner
Build internal talent pipelines to support long‑term growth in Hawaii

Store Operations & Quality Excellence

Oversee daily store operations, ensuring consistency with Jamba brand standards
Analyze store performance, guest feedback, and operational metrics to drive improvement
Ensure accurate scheduling, payroll, and timekeeping compliance
Lead the coordination of people, product, and processes to achieve operational goals

Performance Management & Accountability

Plan, monitor, and evaluate individual and store performance
Conduct performance reviews and recommend promotions and merit increases
Act promptly to resolve team member concerns, conflicts, or performance issues
Address underperformance proactively to support team and business success

Team Culture & Guest Experience

Foster a positive, inclusive, and high‑performing store culture aligned with F.I.B.E.R.
(Fun, Integrity, Belief, Excellence, Results)
Conduct regular one‑on‑one meetings and quarterly store meetings
Lead by example to deliver warm, authentic island hospitality to every guest

Qualifications

High School Diploma or GED required; College degree preferred or equivalent experience
Minimum 2 years of successful management experience
Experience leading teams in a retail, restaurant, or hospitality environment
Direct P&L responsibility experience preferred
Ability to work flexible schedules, including early mornings, nights, weekends, and holidays
Experience supervising hourly and leadership‑level staff
Strong interest in nutrition, wellness, or health‑focused food concepts
Excellent communication, leadership, and interpersonal skills
Strong organizational, problem‑solving, and decision‑making abilities
Professional, positive attitude with a strong sense of personal responsibility
Proficiency with basic computer systems and scheduling software
Ability to communicate effectively in English

Leadership Competencies

Managing Vision & Purpose

Represent Jamba positively within the local Hawaii community
Lead store culture, operational consistency, and financial performance
Maintain ownership mindset and accountability for all store results
Ensure consistent delivery of Jamba’s B.O.O.S.T. service principles:
Be friendly and fast · Offer great‑tasting products · One team · Show pride · Thank each guest

Leading a Winning Team

Empower and motivate diverse teams with respect and confidence
Partner effectively with peers and leadership to execute initiatives
Translate strategy into action through disciplined execution

Communication & Respect

Communicate clearly with team members, guests, and leadership
Build trust and ensure team members feel valued and heard
Prepare clear and professional written communication

Driving Results & Change

Focus on guest satisfaction, quality, safety, and operational excellence
Adapt quickly to business changes, seasonal demand, and local needs
Support and lead teams through change with clarity and consistency

Job Requirements / Physical Demands

Must be 18 years of age or older
Ability to stand for long periods; walk, bend, squat, and use repetitive hand motions
Ability to lift 50+ pounds
Ability to work in a fast‑paced, high‑volume environment
Occasional extended hours in accordance with state and federal labor laws
Ability to communicate safety and operational information in English
Ability to evaluate products by taste, color, and smell

Licenses & Certifications

Reliable transportation
ServSafe Certification required (must obtain within 30 days if not current)
Food Handler Permit as required by Hawaii Department of Health regulations
Compliance with all local and state health department requirements

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job in a Hawaii Jamba location.

This job description is intended to describe the general nature of the role and is not an exhaustive list of duties or responsibilities. Responsibilities may change based on business needs.