Client Services Representative

DescriptionVIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

We provide excellent benefits including:

Medical, Vision, and Dental plans through BCBS
28 days of Paid Time Off
Excellent mileage reimbursement rate
403b Retirement plan with matching
Focused programs honoring Veteran patients
Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
Best Orientation and Onboarding program you’ve experienced
Seasoned Hospice leaders guiding your career growth

Summary

Supports the work of VIA Health Partners. Responsible for receiving all incoming telephone calls and assisting visitors while providing administrative services for the department or others who may need assistance.

Essential Functions

Assumes responsibility for all incoming telephone calls to the organization

Answers telephone calls, transferring calls & sending pages to appropriate staff, routing messages to staff, etc.
Meets and greets all visitors.

Provides light administrative support to Leadership or other departments
Maintains phone pool calendar

Conducts quarterly phone pool support meetings, if applicable.
Conducts training for new phone back-up staff.

Assumes responsibility for related duties as required or assigned

Ensures that VIA Health Partner's professional reputation is maintained and projected.
Assumes responsibility for professional development. Incorporates new information and methods into practice.

May perform other duties as required.

QualificationsMinimum Qualifications

High School diploma or GED.
Minimum of 2 years related experience working in an office environment, preferably in a Health Care facility. Working knowledge of Hospice concept of care required.
Proficiency in Microsoft Office preferred, typing proficiency required.