Workforce Readiness Trainer

DescriptionESSENTIAL EXPECTATIONSXPECTATIONS

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONPOSITION EXPECTATIONS

Position Summary

The Trainer is responsible for facilitating hands-on foundational training for newly hired team members participating in the Goodwill Centralized Workforce Readiness Program. This position delivers standardized operational training, reinforces safety and workflow expectations, validates foundational competencies, and supports team members as they transition into the workplace.

The Trainer serves as a role model for operational standards, professionalism, safety, customer service, and Goodwill culture while creating a structured, engaging, and supportive learning environment.

Responsibilities

Training Delivery and Administration

Conducts hands-on operational training for newly hired team members
Demonstrates job tasks, workflow processes, and operational expectations
Explains required competencies needed for the task and how they are applied
Facilitates classroom discussions, knowledge chats, and practical exercises
Provides training coverage at any location for assigned trainers during absences, vacancies,

operational needs, or schedule adjustments

Travels between training, warehouse, and retail locations, as assigned
Guides trainees through workstation activities and role-based learning exercises
Reinforces foundational production, quality, safety, and customer service standards
Assists in updating, editing, and preparing training materials and resources
Travels between training, warehouse, and retail locations, as assigned
Utilizes the established training model:

See One
Do One
Teach Back
Validate

Hands-On Skill Development

Coaches trainees through operational tasks, competencies, and workflow execution
Demonstrates proper use of tools, supplies, equipment, and workstations
Reinforces proper lifting techniques and workplace safety standards
Provides real-time correction, feedback, and reinforcement
Encourages trainee engagement, participation, and confidence building

Proficiency Validation

Evaluates trainees using standardized proficiency checklists
Documents trainee progress, coaching provided, and readiness status
Documents competency readiness
Completes trainer check-ins and training documentation accurately
Identifies trainees requiring additional reinforcement or support
Partners with leadership regarding trainee progress and operational readiness

Operational Standards

Maintains organized and effective training stations
Ensures training areas remain safe, clean, and operationally prepared
Reinforces workflow consistency and Goodwill quality standards
Models professionalism, accountability, and teamwork at all times

Culture & Team Member Experience

Reinforces Goodwill’s mission, values, competencies, and culture
Creates a welcoming and positive onboarding experience
Encourages professionalism, communication, and engagement
Helps team members understand work with purpose and how their work supports Goodwill’s mission

Other Duties As Assigned

Assists in any other projects or tasks as determined by management

COCY EXPECTATIONS

Core Competencies

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.

Dependability

Meets deadlines and works autonomously. Focused, punctual, and maintains consistent

attendance. Accountable and can be relied upon during challenging and unexpected

situations.

Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.

Teamwork

Works collaboratively and respectively with others and is sensitive to team member

engagement. Communicates openly seeking and providing support. Shares knowledge,

provides assistance, and contributes well as a leader, facilitator, or participant. Accountable

to team.

Job Specific Competencies