Room Attendant

Description

Job Summary

The role of Room Attendant is responsible for cleaning and servicing guest rooms to provide an exceptional experience for guests. This position ensures that all rooms are inviting and clean to the highest standards. The Room Attendant is also expected to ensure all defects are reported promptly and appropriately.

Primary Responsibilities & Essential Functions

Responsible for a combination of check-out and stay-over cleaning services daily
Turn on lights and prepare the room for cleaning
Remove and replace linens; prepare and make beds
Clean and tidy bathrooms; clean and disinfect all surfaces
Sweep, mop, and vacuum floors; dust furniture
Stock amenities and fresh towels
Remove trash and disposable clutter; collect and turn in any items left by guests according to company procedures
Ensure the security and privacy of guest rooms
Perform rotation cleaning duties as required
Complete deep cleans when and as directed
Ensure the room meets company standards
Assist with any other reasonable requests
Perform all other duties as assigned

Qualifications

Education and Experience

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Previous housekeeping experience preferred but not required
Previous hospitality experience preferred

Knowledge, Skills, Abilities

Detail-oriented and through
Able to perform work consistently to the highest standards
Professional attitude is required
Ability to interact with guests in a friendly way
Ability to remain discreet and respect the privacy of guests
Ability to follow instructions
Ability to work independently
Ability to identify and resolve issues related to position independently
Ability to work as a team
Excellent time management skills
Follow proper safety measures when using hazardous chemicals
Basic knowledge of proper cleaning and sanitation operations

Physical Demands

Frequent standing, kneeling, walking, bending, stooping, pushing, and pulling
Must be able to lift 20lbs

Working Conditions

Indoor
Exposure to hazardous chemicals (with PPE)
Possible exposure to bodily waste
Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.