Field Service Engineer (Leinster)

Purpose of Role:
This role will be a Field based Service engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Leinster, Ireland.
Principal Duties and Responsibilities:
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Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical, Ophthalmic general Medical equipment including (theatre lights, medical gas pendants, Zeiss devices, Surgical devices, Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, Urodynamics equipment etc.
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Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.
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Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.
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Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.
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Ensure all test equipment used is within calibration and in good working condition.
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Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
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Completion of relevant paperwork to ISO standards for traceability, audits and invoicing.
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Dealing with suppliers and third-party companies as required.
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Maintaining parts stock to sufficient levels.
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Responding to customer queries and questions and escalating issues when required, including passing on potential leads to the Sales team.
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Customer focused with the ability to support the sales department for demonstrations and trade shows as required.
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Supplying device care and maintenance guidelines and training to current and new customers.
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Working with Logistics Department to move devices as required for installations and demonstrations.
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Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.
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Undertake online training courses as required to achieve manufacturer engineer equipment trained status.
Role Requirements:
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A background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering with experience of working in a field role is preferable. (Having worked in similar role with medical device experience would be a distinct advantage).
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Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/ Instrumentation Engineering is preferable.
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A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.
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This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.
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Excellent organisational and communication skills are also essential.
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Highly motivated and able to work independently under own initiative as well as part of a team.
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Knowledge and interest in the healthcare industry.
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Excellent computer skills, good working knowledge of Microsoft Office Suite.
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Dynamism and flexibility are essential.
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Competent in performing and completing tasks.
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Ability to work well and stay calm under pressure and good disposition.
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Full driving license required
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