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【安達產險】客戶服務部_客服督導組長
Fa Ewgu Saasfaprod1 · Taipei City, Taiwan
About The Role
- 客服人員管理/人員培訓/話務督導 • 解答保戶詢問保險相關問題 • 客戶情緒抱怨處理 • 處理客服相關行政事務及報表製作 • 執行主管交辦事項 • 提升諮詢客戶滿意度之改善方案或提案
- 大專以上學歷，銀行保險相關科系畢 • 具保險客服管理3-5年經驗以上 • 具良好的溝通及協調能力、抗壓性高 • 熟操作相關客服CRM 系統與MS office辦公軟體(Outlook, Excel, Word) • 具保險證照
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