Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.

Minimum requirements

Matric / Grade 12 / NQF 4 equivalent

12-18 months face-to-face customer service experience

Driver's License

Competencies

Customer service centric

Self-driven

• Basic computer literate (MS Office)
• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Sense of urgency

Professional

• Analytical skills
• Good communication skills

Key responsibilities

Customer Service

Deliver informal and formal feedback

Manager Customer Complain Chart

Store Standards

Ensure SOPs are adhered to

Communication

Provide informal and formal feedback

Training

Provide training on Customer Complaints Chart

Store Audits

Social Responsibility

Informal and formal feedback

Local Newspaper

• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
• Closing date: Thursday 17th September 2026
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are