Customer Service Rep

We are seeking a Spanish-speaking (Spanish speaking) Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties.

Responsibilities

As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.

Qualifications

Customer support experience is preferred but not required
Strong phone contact handling skills and active listening
Familiarity with CRM systems is preferred but not required
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Bilingual - Spanish speaking