Partner Operations (MSSP)

Join Horizon3, a dynamic and growing company in the cybersecurity industry. As a Partner Operations Manager, you will be responsible for building and managing the operational foundation supporting our MSSP, MSP, and Telco partners. This hands-on role will involve improving partner onboarding, activation, consumption visibility, renewals, and recurring revenue. You will work cross-functionally with various teams and have the opportunity for career advancement in an innovative and inclusive work environment.

• Own the processes, data, reporting, and cross-functional coordination required to improve partner onboarding, activation, consumption visibility, renewals, and recurring revenue.
• Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding, and establish clear operating workflows for partner relationships.
• Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals, and identify and implement process and automation improvements.

• You are comfortable navigating complex partner and customer hierarchies, identifying gaps across systems and processes, and driving practical improvements from concept through execution
• The ideal candidate brings strong operational judgment, analytical rigor, and experience supporting service-provider or recurring-revenue business models
• Hands-on experience with Salesforce or a comparable CRM
• 4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models
• A track record of building, documenting, and improving scalable operational processes
• Experience managing complex partner and customer account hierarchies
• Comfort working across teams, resolving ambiguity, and driving execution without relying on direct authority
• Strong analytical, communication, project-management, and cross-functional stakeholder-management skills
• Understanding of consumption, recurring revenue, renewals, expansions, and partner economics
• Ability to turn ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements
• Experience partnering with Finance, Legal, Product, Customer Success, or Revenue Operations on commercial and operational workflows
• Experience launching operating reviews, partner-health reporting, or lifecycle management programs
• Experience in cybersecurity, SaaS, telecommunications, or another recurring-revenue technology environment
• Experience with PRM platforms, business-intelligence tools, workflow automation, or data-quality programs
• Experience with licensing, provisioning, billing, usage, or revenue-reconciliation workflows
• Experience with MSSP, MSP, or Telco customer and tenant models