Debt Collector

As a Debt Collector, you will be expected to execute adequate and timely collection and/or instigate recovery activity. This role involves minimizing risk costs and optimizing returns. All while executing timely collection and recovery activities to minimize risk costs and optimize returns. The day-to-day responsibilities include communicating with customers, identifying reasons for delinquency, managing the arrears process, and recording customer history to ensure a complete file for decision-making.

Find out more here about how you can unleash your full potential at DLL !

Day to Day

• In office attendance is 8 days/month minimum. Of the required 8 days, 2 days must be a Monday and/or Friday and two days must be on our anchor day. Tuesday is the anchor day.
• Communicate with customers by telephone and in writing.
• Identify the reason for delinquency and negotiate solutions to resolve delinquency.
• Manage customers and solve the arrears process based on customer or contract reasons for delinquency.
• Identify quality adjustment requests.
• Work well in an inbound and outbound dialing environment.
• Attention to detail in updating the system with notes and taking payments.
• Record customer and arrears history to ensure a complete file as a sound basis for decision-making during collection, recovery.
• Time management and prioritization to reduce impact on losses.
• Any other duties as determined by management.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this linkfor an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Essentials

• Customer-focused with the ability to build relationships to solve problems.
• Ability to quickly access a situation based on previous documented communications and use of multiple systems to identify the problem and solution.
• Able to work in a very fast-paced environment and adapt to situations.
• Quality-driven and results oriented.
• Excellent verbal and writing skills
• 3+ years of collections, customer service, and/or sales experience preferred.
• Experience & knowledge in the leasing & finance sector is preferred.
• High school diploma or equivalent required. Bachelor’s degree is a plus.
• Ability to speak Spanish is a plus.
• Ability to use and navigate Microsoft products.
• Ability to navigate Salesforce Service cloud is a plus.
• Any additional requirements as identified by management.

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Des Moines, IA

Applicable pay range

$52,902.00 - $79,352.00

Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: Monday, September 28, 2026 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #WC1
• For more information, please contact our Talent acquisition partner Wayne Croft via [email hidden]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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