Content Moderator (Greek)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Greek speaking Content Moderator for their office in Lisbon.

Position: Content Moderator

Location: Lisbon, Portugal

• Work model: on-site
• Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES

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• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
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• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
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• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
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• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
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• Identified and escalated issues through proper internal channels, adhering to company protocols.

REQUIREMENTS

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• Native/fluent in Greek both verbal and written. Fluent in English (minimum B2 level)
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• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
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• Solid understanding of e-commerce platforms and industry practices
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• Able to manage high workloads and maintain performance during peak promotional periods
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• Ability to work in shift rotation (Monday - Sunday, 24/7)
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• Strong customer service skills with empathy, effective communication, and balanced decision-making.

BENEFITS

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• Modern office in a city center with open spaces, easy to access with public transportation
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• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
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• Support from colleagues with coaching and mentoring opportunities
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• Health and Wellbeing initiatives
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• Monthly meal allowance
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• And many more!!!