Governance Manager

About ENBD Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. Job Overview: As a Governance Manager at Emirates NBD you will be in charge of managing a team of governance specialists to manage compliance queries, operations, risk and controls, process improvement and training. Key Responsibilities: Team Management and Leadership: Mentoring team members to achieve their personal growth agenda Compliance and ops Risk: Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams. Operational Support: Acting as main point of contact for the staff segment and coordinate actions to provide all relevant support. Remediation Projects & training : Assisting Sr. Manager Governance in all ongoing group and team projects and any thematic reviews as identified. Customer Centricity: Maintaining a high level of communication standards whether verbal or written and ensuring timely and meaningful engagement with customers on assigned alerts and remediation tasks. Stakeholder management: Identify key stakeholders and analyze their needs & expectations. Skills and Experience: University Degree in Business, Finance, Banking, Economics or Equivalent would be preferable. External certifications like ACAMs, ICA or any other risk management learning courses would be an added advantage 7-10 years in a Banking/ Financial industry managing business risk, operations, policies & procedures. Experience in managing large teams. Knowledge of KYC & financial crime risks. Project management skills. Experience in attending, managing internal risk forums. There’s never been a better time to join Emirates NBD. We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities. #LI-LA1