Service Manager - Whangarei

Drive service excellence with a leading truck and commercial vehicle brand!

Due to an internal promotion, an exciting opportunity has become available for an experienced Service Manager to lead our Whangarei service operation.

Are you a strong leader who understands what it takes to run a successful automotive or heavy transport workshop? Do you thrive on delivering exceptional customer service, developing people and driving operational performance?

Keith Andrews Trucks is New Zealand’s largest FUSO dealership and a key supplier of FUSO, Freightliner and Mercedes-Benz commercial vehicles . With a strong reputation across the transport industry, we’re looking for a hands-on, commercially minded Service Manager to lead our Whangarei team.

What you’ll be responsible for

• Lead, coach and develop a high-performing service team.
• Drive workshop productivity, efficiency, quality and customer satisfaction.
• Manage workflow, resources and job allocation to ensure work is completed safely and on time.
• Build strong relationships with customers and key accounts.
• Monitor financial and operational performance and drive results against targets.
• Ensure high standards of health, safety, compliance and environmental practices.
• Support apprenticeships, training and ongoing team development.
• Work closely with Parts, Sales and other departments to deliver a seamless customer experience.
• Maintain strong product knowledge across FUSO, Freightliner and Mercedes-Benz.

What we’re looking for: Automotive or heavy transport experience is essential.

You’ll bring

• Proven leadership experience within an automotive, truck or heavy transport service/workshop environment.
• Strong technical knowledge and sound problem-solving skills.
• Excellent communication and customer relationship skills.
• A commercially focused mindset with a drive to achieve results.
• The ability to lead, motivate and develop a diverse team.
• A proactive, hands-on approach and a commitment to continuous improvement.
• A strong focus on health, safety and quality.

Why Keith Andrews Trucks?

• Work with some of the biggest names in the commercial vehicle industry.
• Join a successful Kiwi-owned and operated business with over 30 years in the industry.
• Ongoing training and career development opportunities.
• Competitive remuneration and staff benefits.
• A supportive team environment where leadership, safety and performance matter.
• The opportunity to make a real impact on the success of our Whangarei operation.

• Ready to lead from the front?
• If you’re an experienced automotive or heavy transport leader ready to take the next step, we want to hear from you.
• Apply now and join Keith Andrews Trucks as our next Service Manager in Whangarei.