Customer Care Executive - Ahmedabad

• Qualification - Any Graduate
• Experience - 0 - 2 years

About Rentokil PCI

• Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
• 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
• locations, aiming to set new standards in customer service. The company focuses on
• industry-leading operations through best practices, innovation, and digital technologies. In 2024,
• Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
• footprint further.
• For more details: https://www.rentokil-pestcontrolindia.com

About the Role

• ● The Customer Care Executive is responsible for contact management to strengthen the
• customer relationship which is the key to retention.
• ● The incumbent will have to work as part of a multi-functional team, and this involves
• collaboration with the internal team and external stakeholders.

Job Responsibilities

• ● Should be able to set the targets for the renewals based on the monthly portfolio
• ● To support the branches for retention, and renewals & increase the branch revenue via
• price increase & up-selling
• ● Compliant Management- To identify & resolve the customers' complaints within the specific
• timelines
• ● Alert Account Management- To identify the alert customer & bring the possibility of the
• revival of the accounts
• ● To provide recommendations & suggestions to the branch for improvement
• ● Conduct regular reviews & terminate the non-revival accounts
• ● Should be able to analyse data and over the challenging areas to improve
• month-on-month performance.
• ● Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas

• ● Managing Residential & Commercial Renewals
• ● Deliver budgeted profit through Price Increase
• ● Lead Generation and self conversion
• ● Customer Retention
• Interested candidates can email at - [email hidden]
• Contact - 9322881417