Learning Operations Manager

Learning Operations Manager | Onsite - Noida, India | Open to India-based candidates only
Position Type: Full-time employee
Location: Onsite - Noida, India
Our learning operations for a large-scale UAE client program need someone who can run the administrative engine behind the scenes: scheduling, contractor and vendor support, onboarding, and day-to-day coordination across multiple sites. This role owns that operation end to end and leads the teams who deliver it.

What you'll do

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Oversee administration and coordination across the account's learning operations, setting service standards and monitoring performance against SLAs
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Manage training scheduling across multiple UAE sites, working through onsite Training Coordinators to resolve conflicts and balance capacity
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Own vendor management and Employer of Record (EOR) administration
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Run onboarding for new joiners and contractor trainers, including access, equipment, and induction
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Coordinate contractor support and manage contractor performance, quality, and compliance
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Set up and run triage for learning operations mailboxes, keeping response times on track and escalating complex issues appropriately
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Maintain administrative compliance, documentation, and audit readiness
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Lead and develop the Training Coordinator and LMS Administrator teams