Enterprise Account Manager

Join FareHarbor as an Enterprise Account Manager, where you will manage our highest grossing clients, establish strong relationships, evaluate growth opportunities, and become an expert in our platform. This role requires a highly motivated problem solver with advanced analytical skills and a strong attention to detail.

• Maintaining a workload of approximately 30-50 Enterprise clients, establishing strong relationships with key stakeholders, and providing consistent top-tier service.
• Evaluating opportunities for growth to mitigate churn potential, reporting on health scores on a quarterly basis, and proactively suggesting changes to promote client success.
• Becoming an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management, and understanding the differences between FareHarbor and other online booking platforms.

• This individual is highly motivated to maintain the level of standards for working with clients as well as exploring new opportunities that could allow further growth for our clients
• We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for our Enterprise accounts
• In depth understanding of the AM processes and responsibilities
• Routinely demonstrates FareHarbor values and commitment to the company
• Impeccably organized and thorough in execution of tasks
• Highly comfortable working with data in both excel and tableau
• Advanced analytical skills and ability to problem solve with and without the input and guidance of others
• High attention to detail to ensure proper execution and implementation of any new key initiative while maintaining an understanding of how the decision may impact FareHarbor or our companies bottom line
• A strong collaborator and team player willing to go above and beyond any normal set of expectations for the success of FareHarbor