Customer Success Manager (Global Strategic Brands)

Join Canary, a leading hospitality technology company, as a Customer Success Manager for Global Strategic Brands. In this role, you will be the strategic owner of our largest and most complex enterprise hotel groups, driving long-term account success and fostering strong executive relationships. You will collaborate closely with the Implementation Manager and Enterprise Sales, ensuring seamless deployment, expansion, and adoption initiatives. This position offers a range of benefits, including health insurance, flexible working hours, training and career development, and more.

• Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships.
• Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions).
• Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption.

• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS
• Experience in strategic planning and account growth within global or multi-property enterprises
• Project Management Professional (PMP) certification or equivalent experience is a plus
• Proven ability to manage complex, multi-stakeholder enterprise accounts
• BA/BS degree
• Strong executive communication skills with the ability to influence C-level stakeholders
• Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts
• Strong problem-solving skills and ability to manage competing priorities in fast-paced environments