MS Engineer (L3)

Join NTT DATA, a leading global technology services provider, as a Networking Managed Services Engineer (L3). In this role, you will provide exceptional managed services to clients, proactively identify and resolve technical incidents, and mentor junior team members. You will ensure clients' infrastructure is operational, provide onsite technical support, and drive operational improvements. A bachelor's degree in IT/Computing or equivalent work experience is required, along with proficiency in various networking technologies.

• Proactively identify and resolve technical incidents and problems, ensuring compliance with service level agreements (SLAs).
• Manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, while coaching and mentoring junior team members.
• Ensure that clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts.